SHIPPING
Processing Orders
Orders begin processing within 24 hours of placement and ship according to shipping method chosen and the day of the week the order is received.
Warm Weather
Due to the unique and perishable nature of our products, orders being shipped to warm climates above 72 degrees must be shipped Overnight or Express with ice. Please select ice option for warm destinations. Teuscher is not responsible for melting. If ice is not selected for warm destinations, the order will NOT be shipped.
Future Ship Date
- Write the Date you would like us to ship at Check Out
- No Thursdays for Florida
- No Fridays (unless Overnight Saturday Delivery is selected)
- No Saturdays or Sundays
Shipping Methods
Messenger
- Cut off time to : 2pm CST
- Past the cut off time the order will be sent the following business day.
- No Saturday or Sunday service
- Call for Future Date - 888.387.2437
FedexExpress 2days
- Orders ship Monday–Thursdays only. Except Florida Mon to Wed ONLY
- Cut-off time is 2pm CST.
- Orders placed or received past 2pm on Thursday through Sunday will ship the following Monday.
- NO Sunday delivery
- Questions about Saturday delivery? Call 888-387-2437
Fedex Overnight
- Orders ship Monday–Thursday only. Cut-off time is 2pm CST.
- Orders placed or received past 2pm on Thursday,Friday through Sunday will ship the following Monday.
No signature required
All orders are shipped “no signature required” which means the package will be left at the shipping address, which may mean simply left on a residential doorstep.
We are not responsible if the package is lost or stolen or melted after Fedex has completed the delivery
Important Delivery Address information
- Detailed address information including a phone number is required.
- Please add apt# or unit #, company name, department, suite or floor where applicable.
- Teuscher is not responsible for errors in address information provided by the customer.
- Fedex charges a $15.00 fee for return or redelivery of a package due to address errors.
- Address error fees will be charged back to the customer.
SHIPPING DISCLAIMER
Teuscherdoes not guarantee delivery times once the order is handed over to Fedex, the shipping carrier.
Teuscher is not responsible for delivery delays due to weather, Fedex equipment failure, Fedex sorting management or Fedexhigher shipment volume handling
Please accept our apologies for any inconvenience.
Teuscher is not responsible for any orders returned due to a refusal of delivery or invalid/incorrect address or non-adherence to our shipping policies
RETURNS
All Sales are final, no return, no refund, no exchange, no store credit
In the case there was an issue with your order please contact our store for assistance at 888.387.2437 or email at info@teuscherchicago.com within 5 days of receipt of your order with a detailed description and photographs